Help and Support
System Error 21:10
Error Variations: 21:03, 21:13, 21.1:10, 21.2:10, 21.3:10, 21.4:10, 21.5:03
The printer has detected a possible fault relating to the Service Station Assembly.
(The main function of the service station is to maintain the printheads in the carriage assembly and to manage the waste ink.)
The printer has detected failure when moving the service station or one of it’s associated components.
Restart the printer to see if the error goes.
Turn OFF the printer and ensure the service station path is clear. Remove any visible objects, such as paper, restricting the movement of the service station.
(Depending on your printer model, the service station is located in either the left or right end:
(Left End: T920, T930, T1500, T1530, T2500, T2530, T3500, T1600, T2600, XL3600)
(Right End: 500, 510, 800, T610, T620, T1100, T1120, T770, T1200, T790, T1300, T2300, T7100, T7200, Z2100, Z3100, Z3200, Z2600, Z5200, Z5400, Z5600, Z6, Z9, Z6100, Z6200, Z6600, Z6800, Z6810, All HP Latex)
It would appear that there is a hardware issue with the service station or related component (Primer motor, web wipe servo, rack engage motor, spit roller engage motor)
Get in touch with our support team to discuss this error and get a quotation for repair.
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DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.
If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.
Simply fill in the form opposite (or call 0330 0432135) & we will respond with a full quotation.