HP Designjet / Latex
Error: 21:10

Help and Support

System Error 21:10

Error Variations: 21:03, 21:13, 21.1:10, 21.2:10, 21.3:10, 21.4:10, 21.5:03

What does it mean?

The printer has detected a possible fault relating to the Service Station Assembly.

(The main function of the service station is to maintain the printheads in the carriage assembly and to manage the waste ink.)

Why am I getting this error?

The printer has detected failure when moving the service station or one of it’s associated components.

Is there anything I can do to fix this?

Restart the printer to see if the error goes.

Turn OFF the printer and ensure the service station path is clear. Remove any visible objects, such as paper, restricting the movement of the service station.

(Depending on your printer model, the service station is located in either the left or right end:

(Left End: T920, T930, T1500, T1530, T2500, T2530, T3500, T1600, T2600, XL3600)

(Right End: 500, 510, 800, T610, T620, T1100, T1120, T770, T1200, T790, T1300, T2300, T7100, T7200, Z2100, Z3100, Z3200, Z2600, Z5200, Z5400, Z5600, Z6, Z9, Z6100, Z6200, Z6600, Z6800, Z6810, All HP Latex)

I've tried the above but the error still appears. What do I do?

It would appear that there is a hardware issue with the service station or related component (Primer motor, web wipe servo, rack engage motor, spit roller engage motor)

Get in touch with our support team to discuss this error and get a quotation for repair.

The information provided on this website is designed to provide helpful information on the subjects discussed. Every effort has been made to ensure the accuracy of all information on this website. We are not responsible for any damage or issues arising from the information on this website.

Our Service

DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.


If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.


Simply fill in the form opposite (or call 0330 0432135) & we will respond with a full quotation.

We support the entire range of HP Designjet PlottersHP Latex Printers and ONYX Rip Software.

Fill in the form for help & support

Affected Models: Error 21:10

HP Designjet Printers (Technical): 500, 510, 800, T610, T1100, T1120, T620, T770. T1200, T790, T1300, T2300, T920, T1500, T2500, T3500, T930, T1530, T2530, T7100, T7200

HP Designjet Printers (Graphics): Z2100, Z2600, Z3100, Z3200, Z5200, Z5400, Z5600, Z6100, Z6200, Z6600, Z6800, Z6810, Z6, Z9

HP Latex Printers: L25500, L26500, L28500, L260, L280, L310, L330, L360, L560, L570, L115, L315, L335, L365

Coronavirus (COVID-19) Update: Following recent advice from GOV.UK, we are are now in a position to resume selected on-site repairs. Find out more
Don`t copy text!

Fill in the form

Get a Quote

Have you got any questions 

Feel free to contact us, and we will be more than happy to answer all of your questions.